Begin by contacting Viagogo's customer care via the Help Centre (https://support.viagogo.com/) or by emailing [email protected].
Please include your order number, event information, and evidence of the overcharge, such as screenshots or billing records.
Viagogo's complaint handling process (https://support.viagogo.com/articles/61000309342-what-is-the-viagogo-complaint-handling-process) describes how to resolve such concerns.
If Viagogo does not adequately resolve the issue, consider contacting your bank or credit card provider to dispute the charge and request a chargeback, particularly if you made the purchase with a credit card.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.













