Viagogo listed tickets at one price but charged me more at checkout, how can I dispute the overcharge?

On 31.08.2025, I attempted to purchase a ticket for the Frankfurt – Galatasaray Champions League match through Viagogo. The ticket price was displayed as €37, but without any confirmation message or approval from me, my credit card was charged €1,100. This was done without my consent, and I have bee...

I purchased a ticket for the Keinmusik Berlin event through Viagogo and later canceled the sale on 21.08.2025, two days before the concert date (23.08.2025). Without any clear prior warning, Viagogo charged my credit card €124 as a penalty fee, even though the original ticket price was only €80. Thi...

Although the price isn't very high, I want to share a complaint I had. Be careful, don't even bother with Viagogo! This platform doesn't organize events; it's practically a rip-off. The Problem We're Having: We made the wrong decision to buy tickets for a concert in May through Viagogo. The concert...

I purchased a concert ticket for the T***** event through the Viagogo platform, expecting fair pricing. However, I was shocked to see that I paid ₺3.102,50 for a ticket that my friend bought for only ₺1.200. The reason for this inflated price is that Viagogo charges ticket prices in €, leading to si...

Dear Viagogo Team, With order number 615575556, I purchased two tickets for the Ludovico Einaudi concert scheduled for September 27, 2025, at Istanbul Volkswagen Arena. I selected seats in Block 204, where the listed price was ₺2.944 per ticket. Based on this, I expected to pay around ₺5.888 in tot...

Hello, I purchased two tickets via Viagogo for the Jennifer Lopez concert originally scheduled for July 4 at Festival Park Yenikapı in Istanbul. Each ticket cost $246, and with the site’s commission, I paid a total of $571.30. Later, I found out the concert was postponed to August 5. Since I will be...

I had a terrible experience purchasing Jennifer Lopez concert tickets through Viagogo. I was following the news and saw that several outlets reported ticket sales had begun, even though the official sale date was set for April 8. Worried I’d miss out, I quickly bought two tickets from Viagogo, each ...

I had a very disappointing experience with Viagogo. I purchased tickets under order number 556241 for the B** K****** concert at Harbiye in Istanbul. I specifically selected front row seats and paid a total of €140.32 (around ₺6,000) for two tickets. However, when the tickets arrived, I was shocked ...

I’m extremely frustrated with Viagogo and demand an immediate resolution. I was charged a total of ₺7,124 for tickets under the name M***** O****, but the actual tickets I received were worth only ₺1,500 each—without any names or clear details attached. This is completely unacceptable and misleading...

I’m absolutely furious with Viagogo and Event Tickets. On May 3rd, 2025 at 10:23 AM, I used my Mastercard to purchase two tickets—₺4,000 each—for the Jennifer Lopez concert. I expected a total charge of ₺8,000. Instead, I was shocked to see a withdrawal of ₺28,530.43 from my account! That’s more tha...

I purchased two concert tickets from Viagogo and paid a total of $1450, expecting a legitimate transaction. But when I contacted Passo, the official ticket provider, they told me that the tickets aren’t even valid in my name—and worse, they have no record of my purchase. To make things even more fr...