Viagogo claimed my tickets were delivered, but I never received them; how can I track my tickets?

To check your order status, log into your Viagogo account and click to the Orders section. Here you may discover tracking information as well as an expected delivery date.

If the tracking information indicates delivery but you have not received the tickets, contact the courier service directly using the provided tracking number to enquire about the delivery status.

If the courier certifies delivery to the correct address but you still don't have the tickets, contact Viagogo's customer support immediately via their Help Centre (https://help.viagogo.com/) or by emailing [email protected]. Include your order number, tracking information, and any interaction with the courier.

Viagogo's Buyer Guarantee (https://support.viagogo.com/articles/61000309340-what-is-the-viagogo-guarantee) guarantees that if tickets are lost in transit, they will provide similar replacements or a full refund.

To avoid delivery concerns in the future, consider purchasing electronic tickets whenever possible.

If you’ve found another way to handle this, please share! It could make a big difference for someone else.