Viagogo sold me fake tickets and I was denied entry, how can I get a refund?

To start, you can email [email protected] or use their Help Center (https://support.viagogo.com/) to get in touch with customer service.

Give your order number, information about the event, and any proof that you were turned away. Viagogo's Buyer Guarantee(https://support.viagogo.com/ww/articles/61000276344-are-my-tickets-real) says that if your tickets are fake, you can get your money back or get new ones.

If Viagogo doesn't fix the problem, you might want to dispute the charge with your bank or credit card company. A lot of banks give chargeback services for transactions that were not authorised or were fraudulent.

Get ready to show proof, like your ticket for the purchase and proof that you were turned down for the event.

Additionally, report the incident to Xolvie. This can escalate your case and help hold Viagogo accountable.