Viagogo sold me fake tickets and I was denied entry, how can I get a refund?

I would like to describe an unfortunate situation that occurred when I attended a UEFA Champions League football match using a ticket purchased from Viagogo for €160.30 (Order ID: 626920035). When I tried to enter the stadium through the turnstiles, I was unable to pass through any of the five gates...

On July 15, 2025, I bought a digital ticket from Viagogo for the Imagine Dragons concert (Order No: 54 9****49**), paying 3,128 DKK (₺20,250.66). Everything seemed fine until the day of the concert — but the QR code for my ticket never arrived, meaning I couldn’t get into the venue at all. I tried ...

On October 4, 2025, I purchased three tickets for the Galatasaray–Beşiktaş match through Viagogo (Order No: 624808583, registered email: s******@hotmail.com). I paid a total of ₺75,000 for these tickets. However, only one of the tickets could be used — the other two were not delivered due to a Passo...

On August 9, I purchased a ticket through Viagogo for Blackpink’s concert in Barcelona, paying ₺10,000. However, even just one hour before the concert started, my ticket had still not been delivered. While waiting in front of the venue with great excitement and preparation, I was unable to enter bec...

On 28.08.2025, I purchased 4 tickets through Viagogo for the B***** concert at Vadi İstanbul. I paid more than ₺14,000 in total, and my transaction number is 622027904. However, the tickets never arrived. When I went to the venue on the day of the event, I was informed at the box office that tickets...

I live in Istanbul and purchased a ticket for The Blaze concert from Viagogo, which was listed as taking place in Istanbul on June 27. Both before and after completing the purchase, the Viagogo website clearly displayed Istanbul as the event location. However, I later discovered through a friend th...

I purchased tickets from Viagogo, but the tickets I received are not worth the price I paid. While I can accept the financial loss, the crucial issue is that I cannot verify the authenticity of the tickets provided. This is the worst website experience I have ever encountered. It appears that ticke...

Viagogo sold me a ticket they clearly didn’t have in their possession—and charged nearly double its actual value. Only after I made the payment did they inform me that I would have to wait until the event date for confirmation. If I had known upfront that they might not even have the ticket and coul...

I had a very disappointing experience with Viagogo. I purchased tickets under order number 556241 for the B** K****** concert at Harbiye in Istanbul. I specifically selected front row seats and paid a total of €140.32 (around ₺6,000) for two tickets. However, when the tickets arrived, I was shocked ...

I bought a ticket from Viagogo for the Jennifer Lopez concert scheduled for July 7. Just one day after my purchase, I received an email stating that the concert date had changed and, according to their policy, no refunds would be issued. This alone was frustrating—but what made it worse was what I d...

Two months ago, I purchased tickets from Viagogo for the Billie Eilish concert in Cologne. My cousin and I were beyond excited, and we made travel plans specifically for this event. But when we arrived at the venue, we were left standing outside—Viagogo never delivered the tickets. Up until the ver...

I traveled over 6,000 miles from Turkey to Singapore to attend the Lady Gaga concert—a once-in-a-lifetime experience for me. I trusted Viagogo and paid SGD 1,233.99 for two seats in PB4, Row 1, expecting front-row placement as shown on the seating map. On the day of the concert, I was shocked to rec...

I traveled over 6,000 kilometers from Turkey to Singapore just to see Lady Gaga live—something I’ve dreamed of my entire life. This was meant to be a once-in-a-lifetime experience. I trusted the ticket platform and paid a total of 1,233.99 Singapore Dollars for two PB4 – Row 1 tickets, which were cl...

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I bought two tickets from Viagogo for the Galatasaray-Sivasspor match to be played on April 29th and May 3rd. After paying the ticket fee, I was informed that the ticket would be sent to me on the day of the match. There were 3 hours left for the match, no tickets, 2 hours left, none.. The match tim...

Viagogo sent me completely different seats than the ones I originally purchased. I paid four times more than what the tickets I received were actually worth. When I reached out for a refund, they refused simply because I had attended the event. Their customer service is useless, relying on copy-past...

I’m beyond disappointed with Viagogo. I purchased two tickets through their website for the Efes vs. Panathinaikos game on May 2nd—order number 5610***36. Everything seemed fine until I got to the stadium. At the entrance, I was told the tickets had already been used and that tickets bought from thi...

I bought a ticket from Viagogo and they sent me a fake ticket on another person's name and wrong purchase date. And when I called them they told me they would help but never called me back again. When I called them again they told me another team would investigate the issue andso on. Now I don't hav...

On April 12, 2025, I purchased a ticket on Viagogo.com for the UEFA Champions League quarterfinal match between Real Madrid and Arsenal, scheduled for April 16. Right after the purchase, I received a message saying that my ticket would be emailed three days before the game. But now, with the match j...

I purchased two concert tickets from Viagogo and paid a total of $1450, expecting a legitimate transaction. But when I contacted Passo, the official ticket provider, they told me that the tickets aren’t even valid in my name—and worse, they have no record of my purchase. To make things even more fr...

On March 30, I purchased two tickets from Viagogo.com for the Fenerbahçe–Galatasaray Turkish Cup quarter-final match scheduled for April 2. The next day, I received a message saying the tickets were being transferred to my Passo account. But the tickets were never delivered, and no solution was offe...

Yesterday, I bought two tickets from Viagogo for the Fenerbahçe–Galatasaray match, but I wasn’t able to enter the stadium with them. Despite being promised multiple times that there would be no issues, I was left outside the venue, completely let down and humiliated. I have all the chat transcripts...

I purchased a ticket for the BJK-Galatasaray match through Viagogo, but the ticket never arrived—and at this point, I’m certain it never will. I waited and waited, hoping the issue would be resolved, but now it’s clear I’ve been scammed. To make things worse, Viagogo doesn’t offer a proper refund p...

I purchased E* S**** concert tickets** through Viagogo, and I just realized that I was charged twice. The first charge was made at the time of purchase, but today, another identical charge was deducted from my credit card without my authorization. This is completely unacceptable, and I demand an im...

I purchased a ticket for the E* S**** concert** on Viagogo without knowing much about their policies. However, I later realized that I would not be in Istanbul on that date, so I tried to return the ticket for a refund. Unfortunately, Viagogo informed me that refunds are not possible but that I coul...

I purchased three tickets from Viagogo for today’s Galatasaray vs. Fenerbahçe match. The site claimed that the tickets would be uploaded to my Passo account, but they never appeared. Despite paying the full amount, we were unable to enter the stadium. This is completely unacceptable! We trusted Via...