My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took it again. This time, they said the refrigerator was leaking gas and was completely unusable, requiring a full replacement. I agreed to purchase a brand-new refrigerator and naturally requested a refund for the ₺3,800 I paid for the part replacement. They told me they would deduct a ₺400 service fee and refund the rest, which I accepted. Yet, it has been over a month, and I still haven’t received my refund. While they collect payments immediately, they have been delaying the refund for weeks. Refunds should be processed quickly and without the customer having to follow up, but unfortunately, this hasn’t happened. It’s disappointing and frustrating to experience delays after being misled by the initial diagnosis and left without a refrigerator for days. I am filing a complaint against both Vestel and the Technical Service to seek a resolution.
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
My Vestel 620 Nofrost refrigerator, covered by the housing warranty, experienced a cooling failure in July. I contacted the authorized service, which demanded a service fee of 200 ₺ for their visit. During their second visit, a part was replaced, incurring additional charges. Later, when the cooling...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
I purchased a Vestel refrigerator from the Trabzon Of Vestel dealer, and from the very first day, I noticed a serious issue. The rear water tank fills up and overflows every two days, no matter how I use the appliance. This problem has continued without any improvement since the day of purchase. Be...
In 2023, we purchased a Vestel refrigerator that is under warranty until 2027. Recently, the lower compartment suddenly stopped working. The authorized service team responsible for the Sancaktepe area first stated that the "mainboard and sensor were faulty" and replaced these parts, but the problem ...
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