I Face An Unfair $156 Early Termination Fee After Turkcell Tariff Change
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change. At no point was I clearly informed that such a high early termination fee would be applied as a result of this change.
After noticing the charge on my invoice, I contacted customer service and was told that the fee was applied due to the tariff change. However, I consider this charge unfair and disproportionate, as I continue to actively use my Turkcell line and never requested a cancellation of service. I strongly believe that I should have been clearly and transparently informed about all consequences and costs of the tariff change before the transaction was completed.
For this reason, I request that the $156 early termination fee charged to my line in November 2025 due to the tariff change be canceled and refunded. I also ask that any negative records or additional interest resulting from this charge be removed. I respectfully request that this issue be urgently reviewed and resolved in my favor.
Dear Customer, In all the campaigns we organize, our aim is to offer advantages to all our customers. Each of our campaigns is presented with specific setups. Therefore, if you leave the campaigns included in the annual subscription before the 12-month period is completed, a campaign cancellation fee per billing period you benefited from will be reflected on your invoice. In case of number portability, the early cancellation fees arising from the cancellation of the campaigns on your line will be reflected on your invoice following the portability process. For any information and assistance requests, you can use the Turkcell app. Best regards, Turkcell
