I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change. At no point was I clearly informed that such a high early termination fee would be applied as a result of this change.
After noticing the charge on my invoice, I contacted customer service and was told that the fee was applied due to the tariff change. However, I consider this charge unfair and disproportionate, as I continue to actively use my Turkcell line and never requested a cancellation of service. I strongly believe that I should have been clearly and transparently informed about all consequences and costs of the tariff change before the transaction was completed.
For this reason, I request that the $156 early termination fee charged to my line in November 2025 due to the tariff change be canceled and refunded. I also ask that any negative records or additional interest resulting from this charge be removed. I respectfully request that this issue be urgently reviewed and resolved in my favor.
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
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