In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and I did not receive any SMS, call, or written notification regarding a contract cancellation, campaign cancellation, or any similar issue. After about 1.5 years, without any warning, notice, SMS, or phone call, I suddenly encountered an enforcement file. The file appears as 2025/42834 at the Istanbul 30th Enforcement Office. I saw that the total debt had been raised to a high amount with interest, attorney fees, and other charges, and I only learned about this when I saw the enforcement file. Shocked, I called Turkcell customer service and stated that I wanted to return the modem, that I wished to return the device and have the process closed. Despite this, the customer representative told me they did not need to take back the modem and simply said, “You need to pay the penalty/debt,” placing the entire burden on me without offering any solution. I believe this situation stems entirely from incorrect verbal guidance and lack of information provided by the store. Being told at the beginning, “It will be reflected on your bill for 24 months, you don’t need to return it,” and then facing enforcement years later without any notification is both unethical and an unfair practice that harms the consumer. My request is to return the modem, have the enforcement file closed, and have the unjust charges and penalties imposed on me cancelled. I ask that this matter be thoroughly investigated, including the store’s verbal commitments and the lack of proper communication throughout the process, and that my grievance be resolved.
In my Turkcell subscription with the number 0539*****47, I discovered by chance on e-Government that I had a debt of ₺5,030 from August 2023, only two years later. During this period, I was never informed by SMS, call, or mail. After the debt came to light, I contacted both Turkcell customer service...
I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is t...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
Received a text message on March 13, 2024, from Turkcell informing me that my bill was ₺353. They warned that if I didn't pay it right away, it would shoot up to ₺3953. The message also provided a phone number to call for further details. I dialed the number and had a chat with a representative. Th...
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
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