My Turkcell line with the number 0506 180 01 10 was wrongly canceled by a Turkcell dealer located in Antalya. Although my number still appears as active and visible in the Turkcell system, the line was canceled on 12/10/2025 due to an incorrect transaction carried out by the dealer. Despite this obvious mistake, the dealer is refusing to initiate a technical request to correct the issue.
Through the Turkcell application, I was instructed to submit a formal petition, which I have already done via the app. However, despite completing this step, my issue remains unresolved. I am requesting that a technical request be urgently opened under the category “Cancellation Objection – Incorrect Cancellation (Death Record)” for my line 0506 180 01 10, that this wrongful cancellation be corrected immediately, and that my line be reactivated without any loss of rights or service.
On November 5, 2024, I contacted Turkcell customer service to extend my line contract, which was set to expire on November 10, 2024. On November 11, I checked the Turkcell app and noticed my contract period was listed as November 5, 2024 - October 9, 2025. I discussed this with a colleague who had s...
On October 13, 2025, an incorrect charge of 3,420₺ was applied to my Turkcell postpaid line, and my line was subsequently disconnected. I have experienced a similar issue before, and this is the second time it has happened. I contacted customer service to dispute the charge, but I received a negativ...
I switched to Turkcell with my line number 545280***49 on March 20. My first bill was issued on April 10, marking the end of the first month of my contract. The second bill was issued on May 10, completing the second month. Strangely, a billing cycle change request was made through the Turkcell app ...
I started using a Turkcell line with the number 507 *****69 on February 27, 2025, but I wasn’t satisfied with the call quality or internet performance...
I applied online and at the dealership to transfer my three postpaid lines, which are registered to me, from Vodafone to Turkcell. However, I was informed that the transfer could not be completed because a Turkcell number, 531961****, which I do not know when or how it was removed, does not use, and...
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