Turkcell Raised My Mobile Bill Without Consent
The monthly bill for my Turkcell postpaid children’s line ending in 530 *** 27 87 was increased from $2 to $9 without any notification, approval, or consent from me. Because my payments are made through automatic debit, I did not notice the situation at first.
When I reviewed my account transactions, I saw that charges of $9 had been collected for two consecutive months, on December 6, 2025 and January 6, 2026. After this, I contacted Turkcell customer service. They claimed that they had supposedly called me to inform me about the increase. However, when I asked when they called and whether I had given any approval, they were unable to provide a clear answer. This is because I did not receive any phone call or any SMS notification whatsoever.
They later stated that they were not actually required to call and inform me. For this line used in Gaziantep Şehitkamil, I am requesting the urgent refund of the total $18 that was charged over the past two months at $9 per month without my knowledge or explicit consent.
If the refund is not processed, I would like to clearly state that I am considering canceling the line and pursuing legal action regarding this unauthorized transaction.
Dear Valued Customer, We have forwarded your request to the appropriate channel for evaluation. We would like to inform you that you will be notified once the review is complete, and we kindly ask you to wait a little longer. For any issues where you need support regarding our products and services, you can visit the "Help" page in our Turkcell app. Sincerely, Turkcell
Dear Customer, We called you, but we could not reach you. We will call you again from this number. Sincerely, Turkcell
Dear Customer, We called you twice on 22.01.2026 but could not reach you. You can use the Turkcell app for any needs regarding our products and services. Sincerely, Turkcell
