The monthly bill for my Turkcell postpaid children’s line ending in 530 *** 27 87 was increased from $2 to $9 without any notification, approval, or consent from me. Because my payments are made through automatic debit, I did not notice the situation at first.
When I reviewed my account transactions, I saw that charges of $9 had been collected for two consecutive months, on December 6, 2025 and January 6, 2026. After this, I contacted Turkcell customer service. They claimed that they had supposedly called me to inform me about the increase. However, when I asked when they called and whether I had given any approval, they were unable to provide a clear answer. This is because I did not receive any phone call or any SMS notification whatsoever.
They later stated that they were not actually required to call and inform me. For this line used in Gaziantep Şehitkamil, I am requesting the urgent refund of the total $18 that was charged over the past two months at $9 per month without my knowledge or explicit consent.
If the refund is not processed, I would like to clearly state that I am considering canceling the line and pursuing legal action regarding this unauthorized transaction.
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
Turkcell claimed that it was never stated I would only pay ₺92 without mentioning the new line fee. They also said the line was registered as a child line, which could be canceled anytime without any fees. It has been a month now, and I want to cancel my line, but I am being charged for a new line f...
After my contract expired, Turkcell renewed it without notifying me, implementing a substantial price increase without my consent. I only discovered the renewal after noticing a significant change in my bill, which left me feeling misled and exploited. Despite reaching out to customer service, I rec...
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