I applied to Turkcell for the Superbox 500 GB 5G service on 12/04/2025 for my address in Hatay Antakya, but the installation has still not been completed, and the process has been seriously delayed.
Every time I called customer service, I was told that there was a supply issue. However, people I personally know who applied after me have already received their devices and completed their installations. Despite this, I have been waiting for 11 days with no installation, even though an urgency note was added to my request three separate times.
I am requesting that the Turkcell Süperbox 500 GB 5G installation at my address in Hatay Antakya be completed immediately without any further delay, and that this unfair and unreasonable waiting period be resolved as soon as possible.
Turkcell Superbox 500 GB 5G paketi için 4 Aralık tarihinde Hatay Antakya’daki adresim için başvuruda bulundum. Aradan yaklaşık 20 gün geçmesine rağmen kurulumla ilgili hiçbir bilgilendirme yapılmadı. Bugün müşteri hizmetlerini aradığımda ise başvurumun, adres yanlış girilmiş denilerek benimle hiçbir şekilde iletişime geçilmeden iptal edildiğini öğrendim.
Başvuru sırasında verdiğim adres, e-Devlet’te kayıtlı ikamet adresimle birebir aynı olmasına rağmen sistemde adresin yanlış teyit edildiğinin söylenmesi ve buna rağmen bana tek bir SMS ya da arama ile bilgi verilmeden başvurunun iptal edilmesi kabul edilemez bir sorumsuzluktur. Turkcell gibi kurumsal bir firmadan böyle bir iş bilmezlik ve iletişimsizlik beklemezdim.
Başvurumun, baştaki şartlarım (paket, kota ve ücretlendirme koşulları) korunarak derhal yeniden oluşturulmasını ve Hatay Antakya’daki adresime kurulumun ivedilikle gerçekleştirilmesini talep ediyorum. Yaşadığım bu mağduriyetle ilgili tarafıma yazılı ve net bir açıklama yapılmasını, benzer bir durumun tekrar yaşanmaması için gerekli kontrollerin ve düzeltmelerin yapılmasını istiyorum.
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