I purchased my Redmi Note 14 Pro as a brand-new, officially invoiced device from a Turkcell store on September 20, 2025.
From the very first day, despite using the device under completely normal and proper conditions, I have been experiencing a constant Wi-Fi disconnection issue. While connected to the internet via a wireless network, the connection drops on its own, and the phone asks for the Wi-Fi password again, forcing me to reconnect to the same network. After reconnecting, the same problem occurs again after some time.
Thinking the issue might be related to my modem, I tested the phone with different modems and multiple Wi-Fi networks. However, the same disconnection problem occurred on every modem and network I tried.
My device is only three months old and is an official, invoiced product, yet I am unable to maintain a stable and reliable Wi-Fi connection. Since this issue occurs across different modems and networks, I believe the problem lies with the phone itself, not with the internet infrastructure.
For these reasons, I am requesting that my Redmi Note 14 Pro be replaced and that my grievance be resolved as soon as possible.
When I bought my Redmi device from a Turkcell store, it started randomly turning on and off right away. Turkcell called me the following day, and I mentioned the device's flaws, which included pixel shifting and delayed charging. They rebuilt the motherboard without consulting me. Store personnel in...
Ever since I started using a Turkcell line in November 2023, I've been dealing with nonstop issues. Some of the issues I've been experiencing are dropped calls, unreliable internet connection, calls getting disconnected, difficulty in making calls, and people not being able to reach me despite my ph...
I made the switch to Turkcell 10 days ago, hoping for seamless connectivity, but it's been nothing but a headache. Even though my phone indicates a solid 4.5G signal and there's coverage from the base station, I keep experiencing frequent internet disconnections. It feels like the connection just dr...
After switching to Turkcell operator via online channels on 24.01.2024, I experienced frequent internet disconnections despite setting changes and troubleshooting steps. Numerous attempts to resolve the issue through phone calls and online correspondence yielded no solution. Research revealed that m...
On June 18, 2025, after my internet connection was cut off, a technician directed by Turkcell replaced my modem with a Wi-Fi 6 model for an additional fee, but he stated that the real issue could only be resolved by changing the cable. Despite calling Turkcell multiple times, it wasn’t until June 25...
Comments