Unfair Renewal Price Offer For Long-term Turkcell Customer

I have been using a Turkcell postpaid line for a long time, and I am currently paying 431 TL per month for my Dev Maxi 120 GB package. My contract expires in December, and I was offered a new package with similar features for approximately 520 TL. I do not find the price of my current package to be high, but I find it unfair and contrary to customer satisfaction that a similar package with the same features is offered at a much higher price during the contract renewal phase.

What bothers me the most is that much more advantageous prices and campaigns are offered to new subscribers, while existing customers who have been using Turkcell for years are not allowed to benefit from these opportunities. I have been experiencing the same grievance every contract period for the past 3-4 years, and every time I talk to customer service, the issue is brushed off by saying 'there is nothing we can do.'

In fact, during one of my calls, the customer representative told me that if I switched to another operator and stayed there for 2-3 days and then returned to Turkcell, I could benefit from the advantages offered to new subscribers. Hearing such a suggestion as 'leave for another operator and come back' when I expect to be granted the same opportunities on my own line without having to go through such a hassle from an operator I have been loyal to for years was both hurtful and made me feel unvalued as a customer.

Due to all these experiences and being told 'there is nothing we can do' each time, my confidence in a solution being provided has been greatly shaken. Nevertheless, I would like my long-term loyalty as a Turkcell customer to be taken into account, my grievance to be reviewed, and a fair, advantageous, and loyalty-rewarding offer to be presented to me as well. I expect Turkcell to call me back to show a truly customer-oriented approach during this process. The last digits of my GSM number are 016.