Last Saturday, I transferred my phone number 0540 027 0613 from Vodafone to Turkcell, but my physical SIM card has still not been delivered after one full week.
I have contacted customer service three times in an effort to resolve this issue. However, the courier company has not contacted me and has failed to deliver the SIM card.
When I ask representatives of such a large telecom operator where my SIM card is, all I hear is “We don’t know” and “You’re right.” This situation is completely unacceptable. I am requesting assistance from a competent authority who can actually resolve this negligence and ensure my SIM card is delivered as soon as possible.
I applied to transfer my 4 Vodafone-registered lines to Turkcell through Turkcell.com.tr. However, I received a message stating that my applications were canceled because the delivery of the new SIM cards by the courier was delayed. On Turkcell's information page about number portability, it clearly...
11 days ago, I requested a SIM card from Turkcell for a postpaid line under the 20 GB campaign, but during this time my SIM card has not been delivered to my address. I called customer service many times about the issue, and each time I was told it would be delivered within a few days, yet my SIM ca...
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
I am a Turkcell postpaid customer, and I lost the SIM card belonging to my line, so I have not been able to use my line since 29 November. Since that date, I have repeatedly visited the same Turkcell dealer in Ankara Kızılay and requested a new SIM card. Each time, I was told that the SIM card would...
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