Turkcell Failed to Deliver SIM Card After Number Transfer
Last Saturday, I transferred my phone number 0540 027 0613 from Vodafone to Turkcell, but my physical SIM card has still not been delivered after one full week.
I have contacted customer service three times in an effort to resolve this issue. However, the courier company has not contacted me and has failed to deliver the SIM card.
When I ask representatives of such a large telecom operator where my SIM card is, all I hear is “We don’t know” and “You’re right.” This situation is completely unacceptable. I am requesting assistance from a competent authority who can actually resolve this negligence and ensure my SIM card is delivered as soon as possible.
Dear Customer, We have forwarded your request to the appropriate channel for evaluation. We would like to inform you that you will be notified once the review is completed, and we kindly ask you to wait a little longer. For any issues where you need support regarding our products and services, you can visit the "Help" page in our Turkcell app. Sincerely, Turkcell
Dear Customer, Your request has been reviewed and you were informed about the matter on 30.12.2025. You can use the Turkcell app for any needs regarding our products and services. Sincerely, Turkcell
On 30/12/2025, the customer representative I spoke with said they would consult with the relevant manager and help with my transaction, and 1.5 hours later the SIM card that had not arrived for 9 days was delivered to me. I am very grateful to the lady representative, whose name I cannot recall at the moment.
