On 19.12.2025, I purchased a Samsung A36 5G mobile phone from the authorized Turkcell dealer Batuer Communications located in Espark mall in Eskişehir for 22,921.53 TL. The very next day, I went back to the same store to return the device. The phone’s packaging was completely unopened and untouched. Despite this, the store staff refused to accept the return and gave unreasonable excuses, such as how they would know if something had happened to the phone outside the store, even though the box was clearly unopened. I then called Turkcell customer service to resolve the issue, but they stated that they could not help me. I request that the unopened Samsung A36 5G be taken back by the Turkcell dealer Batuer Communications in Espark AVM and that the full amount of 22,921.53 TL I paid be refunded to me as soon as possible.
On June 5, 2024, I purchased a Casper phone from the Turkcell store at Brandium AVM in Ataşehir, Istanbul. The phone turned out to be defective, and I requested a return and a replacement product. Initially, I was told this would be handled. The phone was sent to service, confirmed to be faulty, and...
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
On 14.02.2024, I had an internet connection to our house in Ankara-Batıkent through a Turkcell dealer. I spoke to the dealer on 09.02.2024 at 0 53*********96, a friend named U***. He told me about that day's campaign. He informed me that since I have a Turkcell line, I would be subscribed for 1 mont...
You sold me the Samsung S25 Ultra with the claim that the selfie stick works via Bluetooth, but after receiving it, I found out it doesn’t even have Bluetooth. This was clearly a misleading sale and false information. You also said it would be fixed with a software update, but that turned out to be ...
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