I have been using my Turkcell mobile line for about two months and since the first day other operators have not been able to call me. I am usually in Yalova city center and in this area people using other operators cannot reach me at all, which causes serious communication problems. Because of this issue I contacted Turkcell customer services and was directed to the store, while the store again directed me back to customer services. Despite repeatedly explaining the same problem, no permanent solution was provided. I was informed that the problem would be solved if I paid a line renewal fee, and based on this promise I paid ₺180. However, even after this payment, the problem still persists and other operators still cannot reach me. I request that my line problem, which has been ongoing since I started using Turkcell, be resolved as soon as possible and that I can be reached from other operators without interruption. I also expect a clear technical explanation as to why the problem has not been resolved despite my payment and repeated applications.
I am a Turkcell postpaid line user. I use the line with number 05********* on my iPhone 16 Plus, and for about two months I have been unable to receive calls from operators other than Turkcell. Only Turkcell lines can reach me; when I am called from other operators, my phone does not ring at all and the caller cannot get through to me.
During this period I have called Turkcell customer service repeatedly, but each time I was stalled and no clear solution was offered. Customer service directed me to a dealer; when I went to the dealer, they said the line had been cut and performed a line replacement, for which I paid an additional fee. Yet the problem did not improve in any way. Customer service keeps sending me back to the dealer, and the dealer sends me back to customer service, leaving me caught between the two, while the issue remains unresolved.
I pay my bill regularly for an active line, but because I cannot be reached from other operators I am not getting the value for the money I pay. I demand that this issue be examined in detail technically and resolved permanently without further delay, and that my line be made reachable from all operators without problems.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
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