I purchased two clothing items—a pair of sweatpants and a motorcycle raincoat—through Trendyol under order numbers 10612006623 and 10573933321. However, I encountered several issues: one product was sent incorrectly, and the other was delivered to the wrong address and received by a different person. I’ve faced similar problems in 4 out of my last 5 purchases. Don’t you have any sellers who do their job properly, or do you not warn them at all? I’m the only one not at fault here, yet I’m the only one suffering the consequences. The Trendyol Assistant simply says to “wait for the process.” I can’t even file a complaint. The only responses I get are to return the item or wait for the exchange process, and there are no penalties or warnings for the sellers. I’ve been dealing with this issue for about a week, and despite contacting Trendyol customer service, I’ve only been told to wait as the process continues. I paid approximately ₺2300 via credit card, and before escalating the issue to the Consumer Arbitration Board, I’m requesting that my grievance be resolved as soon as possible with a quick and effective solution.
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
The order I placed with a Trendyol seller was tampered with during delivery, and an item was stolen from the torn package. Despite this, the seller refused to refund me and instead blamed Trendyol Express employees. I ordered four jackets with delivery number 9038674908, shipment number P01316844264...
I ordered two tracksuits from a Trendyol seller via Trendyol (order number: 10605955418). The delivery address was Hatay Merkez, and the shipment was supposed to be sent through Trendyol Express. However, before the products even reached me, I was informed that they had been returned directly to the...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
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