I called Trendyol customer service on 19.10.2024 at 9:43 AM and spoke with an operator named H***, but unfortunately, she wasn't very helpful during our chat. Even though I told her how the situation had impacted me, she kept giving me the same answers without really helping at all. I still haven't gotten my package, and the shipping company just keeps sending me back to Trendyol. I've been dealing with Trendyol and the shipping company for three days now, and there's still no solution in sight. It's really tiring to handle this. I thought Trendyol would do better, and this experience has made me doubt their ability to deal with problems like this.
On June 25th, I placed an order through Trendyol, but one of the items has not yet been delivered to me. Even though it's July 30th today, meaning over a month and ten days have passed, the item still hasn't arrived. I initially contacted Trendyol live support and was told I needed to wait. Just now...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
The product I ordered from Trendyol on 20.06.2024 has not been shipped yet, as of 28.07.2024. Despite me reporting it to customer service many times, all they said was that I had to wait. How much longer do you think I should wait, Trendyol? The fact that you turned a blind eye to this really shows ...
I placed an order through Trendyol on July 11, 2025, and while the seller shipped it the same day, it was sent via a company called 'Birgündekargo'. The delivery has been delayed for several days with no update, and Trendyol offers no solution. I contacted customer service multiple times, but all I ...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
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