I ordered two of the same products from a store on Trendyol, but while one of the products reached me, the other never did. Despite submitting 3-4 support requests, Trendyol kept saying the product had been delivered due to partial shipment. As of today, it has been 1 month and 21 days since the product hasn’t been delivered to me. The last time I submitted a support request was on September 12, mentioning that I still hadn't received the item. However, this time they told me that since 30 days had passed, they couldn’t assist me anymore and that I should contact the store. The store, on the other hand, is telling me to talk to Trendyol assistant. I don’t know what to do—am I supposed to talk to a robot? I’ve spoken to so many people and none of them understood; will a robot solve my issue? They keep directing me to artificial intelligence. I trusted Trendyol when I purchased the product, not the store, but I’ve now realized Trendyol doesn’t stand behind its platform. Don’t jump into doing business with them just because they seem like a big, corporate company. When things don’t go their way, they lose all sense of professionalism, trust me on that.
I ordered a product from Trendyol, but the wrong item was sent, and the seller is refusing the return without communicating. When I tried to get support from Trendyol, my account was suspended, leaving me with no way to resolve the issue. Despite notifying Trendyol about receiving the incorrect item...
I've got a bone to pick with Trendyol. I placed an order through their platform, but when I tried to request a return code for the items I wanted to send back, I hit a brick wall. The online system wouldn't display the code, leaving me unable to proceed with the return. I've tried reaching out to Tr...
The order I placed on Trendyol on October 16th is still showing as "in transfer," and I can't reach Trendyol Assistant for support. No information has been provided. All of the other orders I placed on the same day, even custom-made ones, were delivered days ago. The cost of my order is ₺1300. I’ve ...
I am writing to inquire about the status of my order #3161255064, which was placed on January 3rd but has still not been delivered, even though the app shows it as delivered. A return procedure was started by the courier firm on January 15th, without my knowledge. Nothing has happened despite my thr...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
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