I recently made a purchase through Trendyol GO, and the entire experience has left me beyond dissatisfied. After placing my order, I waited for three days, and they still hadn’t sent my product. When I reached out to ask why, they simply told me there was nothing they could do and offered to cancel it instead. However, when I agreed to the cancellation, they rejected it! Now, I’m stuck with no product and no refund. To make matters worse, their customer service gives vague, unhelpful responses like, “You can give us a low rating if you want.” It feels like they are holding on to my money while refusing to deliver what I paid for, which makes this experience even more upsetting. I expect much better from such a well-known platform.
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
On September 11, I attempted to place an order on Trendyol, and although the payment was deducted from my card, the order was never confirmed. It has now been three months, and the problem remains unresolved. I reach out to Trendyol Assistant daily, and they always respond with, “Your refund has bee...
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