The order I placed on Trendyol on May 7 still hasn’t been delivered. When I ask the seller, they keep sending automated replies, and the order still shows as “being prepared.” I was contacted by Trendyol and offered a ₺75 coupon along with an order cancellation and refund, but I refused. This is really not acceptable, especially since I bought the product using a discount coupon and saved ₺300. I’ve waited patiently for days, thinking the issue would be resolved, but nothing has changed. Now, receiving such dismissive responses feels like they’re mocking me, and it’s extremely frustrating.
The product order page, with an estimated shipping date of April 5th for the order placed from Trendyol, still appears as "Preparing" on the order page. Thanks to Trendyol customer support, they do nothing for the solution but give answers such as "There is no limit on waiting time, you will receive...
The order I placed on Trendyol on October 16th is still showing as "in transfer," and I can't reach Trendyol Assistant for support. No information has been provided. All of the other orders I placed on the same day, even custom-made ones, were delivered days ago. The cost of my order is ₺1300. I’ve ...
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
I placed an order for shoes from Trendyol (Show Showcase seller) on November 15, 2024. It was stated that the order would be shipped within two days, meaning it would be sent out by November 18, 2024. However, for nearly three months, the seller has not responded. When I contacted Trendyol, I was to...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
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