Hello, I’d like to share the issue I’ve experienced with a product I purchased through Trendyol. The seller informed me via private messaging that they could not ship the Sage SES990 The Oracle™ Touch Espresso Machine (Delivery No: 8901365077, Order No: 9580500500) and requested that I cancel the order. In response, I contacted Trendyol Customer Service, but during my conversation with the representative on November 1, 2024, I was told that no warning had been issued to the seller, nor could they assist in resolving the issue. The price of the product when I ordered it was discounted to ₺89,999, but it has since increased to ₺289,999 on Trendyol. The same product is now priced around ₺149,999 on other e-commerce platforms as well. Due to the seller’s actions, I have missed out on a nearly 40% discount, amounting to a price difference of between ₺70,000 and ₺100,000. Additionally, the payment for this order has already been reflected on my credit card statement, resulting in significant inconvenience. Given this price difference, I expect an urgent response on how my grievance will be addressed and what solution Trendyol will provide.
On May 10, 2024, I ordered the Philips LatteGo Fully Automatic Espresso Machine (20 Hot and Cold Beverages, Silent Brew model) from Trendyol for 16,500 ₺ as a Mother's Day gift. The seller was Mirket-e Ticaret, and the stock showed 100 units available. The expected delivery date was May 13, but as o...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
On November 2, 2025, I placed an order for a Philips coffee machine through Trendyol (Order No: 10649558799). However, on November 3, 2025, my order was canceled without my consent on the grounds of a pricing error. When I contacted customer service, they stated that the cancellation was due to inco...
I purchased an Arçelik 10120 M 1200 RPM 10 kg Washing Machine from Trendyol and successfully made the payment. I got a message saying 'We've received your order.' and they mentioned that the product will be shipped on January 30, 2024. Nevertheless, whenever I reviewed the order details, it consiste...
On April 13, 2024, I ordered a product valued ₺599 from seller "motosepetim" on the Trendyol platform, with delivery numbers 8308341568 and 9168890785. However, the merchant shipped me an entirely other item. I informed the delivery agent that I would not accept the merchandise and requested a retur...
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