Even though I returned the glasses I bought from the Trendyol app (sold by Trendyol) on the same day, my return was rejected because they claimed the warranty certificate was missing — even though they were the ones who didn’t include it in the package. They insisted they had put it inside and refused my refund. I’m really disappointed.
I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was reject...ed, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the sam
They are not refunding my product, and each customer representative I speak to gives me different information. I request...ed the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a
I purchased a pair of noise-canceling headphones from Trendyol, and before buying, I reached out to the store three time...s in writing to confirm whether the product was authentic and functional. I received positive responses each time. However, when the product arrived, I found that it didn’t have an
I purchased an item from the Power Tools seller on the Trendyol app. Unfortunately, the item I received was not complete.... I contacted Trendyol for help, but the seller insisted that the product was shipped in its entirety. After reaching out to Trendyol's shipping service, they confirmed that only a
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it,... and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful
