On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has appeared on my credit card statement. When I reported this situation to Trendyol Assistant, they told me that they had a problem issuing the refund to my card and that they had sent me an email about it. However, I stated that I had not received such an email. Afterwards, they sent me an SMS with a link, saying that my refund would be made through this link. I followed the instructions as they said, but the link turned out to be a payment link, and I ended up paying the same amount again. As a result, I have paid ₺9,919 twice and have not received any product or service. When I spoke with customer service by phone, they said they had created a support request, but there is no such record among my support requests. Trendyol Assistant is also not helping at all and keeps giving the same responses repeatedly. I request that the order, which was canceled without explanation, be shipped and that the amount I paid for the second time be refunded to me. I kindly ask that my grievance be resolved urgently. Order number: #10649561317
On May 10, 2024, I ordered the Philips LatteGo Fully Automatic Espresso Machine (20 Hot and Cold Beverages, Silent Brew model) from Trendyol for 16,500 ₺ as a Mother's Day gift. The seller was Mirket-e Ticaret, and the stock showed 100 units available. The expected delivery date was May 13, but as o...
I recently purchased a Philips LatteGo coffee machine from Trendyol, a popular Turkish e-commerce website. I chose to buy from Trendyol even though the product was on sale on other websites because I trusted their reputation. However, days have passed and the product has still not been shipped. Eve...
On November 2, 2025, I purchased the product “Philips 5500 Series LatteGo Fully Automatic Espresso Machine, 20 Hot and Cold Beverages, EP5543/80” for ₺10,811.71 from Trendyol’s Official Seller (Order No: 10649571551). I received the order confirmation email on November 2, 2025, at 18:27. However, th...
On November 2, 2025, I placed an order for a Philips LatteGo Coffee Machine through Trendyol (Order No: 10649571739). My order was canceled the next day, on November 3, 2025, without any prior notice. When I contacted customer service, I was told the order was canceled due to a pricing error. Howeve...
I ordered the Philips 5400 Series EP5447/90 Fully Automatic Coffee Machine twice, separately on March 12th and March 19th, as part of promotional campaigns on Trendyol. However, I've encountered significant issues with both orders. Regarding the March 12th order from the seller 'Gardenya', there ha...
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