On 11/11/2025, I purchased a Samsung 65" QLED TV for ₺37,683 during the 11/11 sale on Trendyol, with order number 10685041188. However, without any notification, I saw that the product had been canceled with the note “out of stock” when I checked my orders. Yet the same product was listed again by the same seller the next day for ₺39,900. I do not understand why a product listed as out of stock was put on sale in the first place or how it suddenly became available again at a higher price one day later. I called Trendyol customer service, but the representative only said “it’s out of stock, there’s nothing we can do,” without offering any solution or alternative. This unprofessional approach does not suit Trendyol’s corporate image. I have placed many orders before, and this is the first time I have experienced such an issue. Additionally, although the first installment of the three-installment payment was already charged to my credit card, no refund or notification was provided after the cancellation. I request that my grievance be resolved by providing the product at the price I originally purchased it for. Otherwise, I will stop shopping on Trendyol and advise those around me to do the same.
I want my grievance to be resolved.
On November 12, 2025, I purchased a Samsung 65 QN70F television from the Evotechx store on Trendyol with order number 10687346487. I was not at home during delivery, so the courier called me, and I provided the delivery code. However, when I arrived home later, I found only a small envelope containi...
I saw the 'Samsung Galaxy TAB A8 Wi-Fi 3 GB RAM 32 GB Memory Gray Tablet (Samsung Turkey Guaranteed)' product on sale, where Trendyol itself was the seller, through the Trendyol app for a total of ₺355.96, including ₺300 + ₺34.99 (shipping) + ₺20.97 (installment fee) (screenshots attached). While aw...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
My Trendyol order numbered 9379893852, which I placed on Trendyol on 21.04.2025, was automatically canceled on 25.04.2025. When I spoke with a Trendyol customer representative about the issue, they told me that my order was canceled because the item was out of stock. However, when I checked, I saw t...
Comments