I ordered Gurvita’s lamb marrow bone broth, which is a jelly-like product, through Trendyol on November 11th, and it arrived on November 15th. When I opened the package, I found that the bottles were leaking, the product had spilled, and it was completely unusable. I contacted both Trendyol and the seller, Gurvita, multiple times, clearly explaining the situation and requesting help to resolve my grievance. At first, I asked for the product to be resent, but neither Trendyol nor the seller took the issue seriously or offered any solution; their responses made it seem as though they did not care. As a result, the product had to be thrown away. I was not refunded the ₺660 I paid, nor was I given a replacement. Due to this lack of attention and the inconvenience caused, I no longer wish to deal with this process or this seller again. I request a full refund of the amount I paid as soon as possible, along with an investigation into this indifference.
The first problem I had was with the cold chain bone broth product. The product I bought in 6 jars came in a cold chain, I opened it, checked it and realized that it was spoiled. The product that I had bought many times before to feed to my baby was sent to me in a spoiled form this time. Afterward,...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
I bought a product from "Merkez Ambalaj" through Trendyol, anticipating it to be of great quality and heat-resistant, as described. Unfortunately, what I received was bogus and did not fit the description at all. On top of that, I was charged an extra shipping fee that was not disclosed beforehand. ...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
The products I purchased through Trendyol were delivered to me on November 8th. I informed Trendyol that I was experiencing problems with the products and wanted to return them. Customer service representatives had previously assisted me by providing a return code when I missed the return deadline, ...
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