I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, even though no one called me or informed me. During this process, I contacted customer service through live support, but no solution was offered and I was only told to wait. Now I have to wait 2–10 business days for a refund of the ₺2,750 I paid, and I have received no support regarding the inconvenience I experienced. This is the first time I have encountered such an issue, and I believe the Trendyol Support team does not prioritize customer satisfaction. I request compensation for the inconvenience I faced and demand that the necessary steps be taken to prevent similar issues from happening again.
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I placed an order from Trendyol "Harmony Giyim" on October 4, and the product got stuck at a branch for 5 days. Despite contacting the Trendyol assistant every day, I was repeatedly told to wait. Finally, without my request, they initiated a return process. Not only did I not receive the product, bu...
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
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