I used the Tracelo website as a free trial to try to locate my stolen phone, and afterwards, I discovered a charge of $1...2.25 on my Mastercard on February 3, 2026. I did not intend to continue with any paid plan beyond the free trial. I request that my Tracelo subscription, if any, has been created i
I am writing regarding unauthorized payments being taken from my Visa debit card by a company called Tracelo for a mobil...e tracker subscription. I had previously cancelled this subscription a few days before, but on 13 February I noticed that a further amount of 9.999 was still taken from my account.
I recently discovered an unauthorised card transaction from my Capitec account to Tracelohelp.com for the amount of R146....25 at around 11 o’clock. I never signed up for any service with this company, nor did I give any permission or consent for this deduction from my account. This situation has cause
I am writing to report an ongoing billing problem with Tracelo related to a “tracking a phone number” service that I alr...eady cancelled. I cancelled this subscription about two months ago, yet I continue to be charged on my credit card every month, and today I again received a new billing notificatio
I am writing regarding an issue with my Tracelo subscription, where money was deducted from my account without my author...ization. On 20/02/26 and 21/02/26, a total of $28 Fijian was taken from my account for this subscription. These deductions were not approved by me, and despite this amount being ch
My Capitec Mastercard has been debited by Tracelo-help.com without my consent, even though I have never opened any subsc...ription or account with this company. The first time I noticed this problem was on 7 February 2026, including an attempted transaction a few minutes before I deactivated internatio
I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not hav...e and never opened any Tracelo subscription. The charges appear on my account on the 31st of every month in the amount of R146.25, and this has been happening since 1 January 2026.
On 19/01/2026, I noticed an unauthorized charge of €0.62 taken from my credit card by Tracelo, after my card appeared to... have been connected by mistake. I did not authorize this charge, and I do not wish my card details to remain saved in the system. I ask that the €0.62 be refunded, that my card be
I am a Tracelo subscription user in South Africa, and I have been charged without my consent. These unauthorized deducti...ons started on 17 December, and I did not approve or authorize these payments in any way. I am currently trying to contact Trecelo customer service regarding this issue, and I have
A week ago, on Sunday, I used Traclo’s mobile number location service from Dera Ghazi Khan, Pakistan. I paid for the ser...vice, but the payment was charged twice, while the location service was not provided at all. In total, I was charged 336 Pakistani rupees for this transaction, and I can share one
On January 18 at around 2:00 PM, I paid money to the Tracelo app to locate my Samsung A26/A5 phone. While using the app,... repeated charges of approximately $1 were made from my account, and in the end, even after my entire account balance was withdrawn, the app still did not locate my phone. It conti
I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to... my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 20
On January 4, 2026, at 1:51:51 AM, an amount of $23 USD was charged without... my knowledge or consent from my Yapı Kredi debit card by a company named T
For the last two nights, I have noticed debit card charges on my Nedbank account from “TRACELOCOM Support FA / Tracelo”.... Yesterday the amount was R146,25, and today it was R12,49. These charges appear to be linked to a subscription I once used to try to track my lost phone, but I no longer wish to u
I have an ongoing problem with an unwanted subscription payment linked to the service TRACELO-HELP.COM ASD, which is som...ehow connected to an app I installed to track a phone via Find My iPhone. Despite my attempts, I have not been able to cancel this subscription, and it has continued to charge my F
Even though I have no subscription or membership with a company named Tracelo, a cash withdrawal of $23 USD was made fro...m my QNB Finansbank card on January 2, 2026, at around 3:25 PM. I want to clearly state that I did not perform this transaction, and it was an unauthorized withdrawal carried out w
I noticed that $22 USD was withdrawn from my Kuveyt Türk account without my knowledge or consent. In my account activity..., the transaction description appears as “05,402591****0947,24000775365100023292232,338842,12/31/2025 12:00:00 TRACELO-HELP.com 9ZE9Z”**. I have no information about any applicatio
I hold a Mada card issued by Al Ahli, and on 31 of this month at around 1:30, a Tracelo online purchase transaction was ...carried out on my card that I do not recognize at all. The transaction was deducted from my account even though I did not make or authorize this payment. The last four digits of my
While using the website Tracelo-help.com to look up who a phone number belonged to, I was asked to create a membership a...nd make a one-time payment in order to view detailed information on the screen. I entered my credit card details believing that I was authorizing a single, one-time transaction onl
I recently discovered an unauthorized charge from Tracelo on my bank card, in the amount of €39. I had never used Tracel...o’s services before and did not knowingly subscribe to anything. When I saw this transaction, I even had to search online to understand what Tracello is, because I have never used
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not... use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c
tracelo.com removed money from my account without my consent. I would like to receive a refund because I was not informe...d about any such possible charges. I authorized my bank account only so I could receive the first free option, but now large amounts are being withdrawn from my account without my
A total of two incorrect charges of €39.95 were taken from our Visa account by Tracelo for tracking my mobile phone. Aft...er that, an additional 16 incorrect charges of €0.62 and €0.63 were also applied. I kindly request a refund of the unfairly deducted amount of €49.95 to my Visa account. If not, I
On November 1, 2025, I purchased a location tracking service through Tracelo. However, I noticed that my account was cha...rged twice for the same transaction — two payments of approximately $1 each. I only performed the transaction once and did not receive any error message, nor did I attempt to repe
