I had a Tracelo mobile app account in the past, and although I no longer have the app on my phone and do not use the service anymore, Tracelo has been continuously taking money from my bank account for about a month. These repeated withdrawals are also causing my debit card to be locked, which is creating serious inconvenience for me. Since I no longer have the app installed, I cannot see which subscription or account is active and therefore I have not been able to cancel it directly or contact Tracelo through the app. I also have not yet contacted my bank, because I first want Tracelo to cancel this subscription from their side and stop any future payments. I request that my Tracelo mobile app account and any related subscription be completely cancelled, that no further charges be taken from my account, and that a full refund be issued for all amounts withdrawn over the last month without my consent.
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
I'm complaining about Tracelo taking my money without my consent. I want to cancel it because I can no longer keep money in my account due to Tracelo. I don’t even know how it became a monthly charge. Can you please help me cancel it now? I don’t want it—I don’t even have the app or any information ...
I have noticed that Tracelo has been deducting money from my account every month, even though I never authorized recurring payments. How is this even possible? Am I working just to fund your app? It feels like once you get access to someone’s account, you keep taking money indefinitely! I demand th...
I’ve observed that Tracelo is taking money from my account each month, despite the fact that I never agreed to any recurring payments. This is hard to believe! Am I really just working to support your app? It seems that once you gain access to someone's account, you can continue to withdraw funds wi...
I am writing regarding unauthorized payments being taken from my Visa debit card by a company called Tracelo for a mobile tracker subscription. I had previously cancelled this subscription a few days before, but on 13 February I noticed that a further amount of 9.999 was still taken from my account....
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