I am a Tracelo subscription user in South Africa, and I have been charged without my consent. These unauthorized deductions started on 17 December, and I did not approve or authorize these payments in any way. I am currently trying to contact Trecelo customer service regarding this issue, and I have evidence of the charges in the form of screenshots and bank records. I find it unacceptable that money is being taken from my account without clear consent or authorization. I request that all unauthorized amounts taken from my account be immediately refunded and that my subscription and payments be corrected so that no further unauthorized deductions occur. If this situation is not resolved and my money is not returned, I will have no choice but to take this matter to my lawyer and pursue my legal rights.
Tracelo has withdrawn money from my account without my authorization, and I want this resolved immediately. I never approved any transaction, subscription, or recurring payment, yet funds are being pulled from my balance without notice or consent. This is completely unacceptable and deeply concernin...
For the past few months, Tracello has been repeatedly withdrawing money from my account without my consent. These unauthorized charges have been happening across multiple months, and I’ve had enough. I never approved these deductions, and there is no explanation or notice given before the funds are ...
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 20...
For the past five months, Tracelo has been charging ₺949 from my account without my knowledge. Since this was a card I rarely use, I only noticed when a payment delay occurred. I have never authorized these transactions, and I consider this an unauthorized withdrawal from my account. I have already...
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