Requesting Refund For The Unauthorized Tracelo Charge

A week ago, on Sunday, I used Traclo’s mobile number location service from Dera Ghazi Khan, Pakistan. I paid for the service, but the payment was charged twice, while the location service was not provided at all. In total, I was charged 336 Pakistani rupees for this transaction, and I can share one of the transaction references as 122411. Despite the double charge, I did not receive any valid location information in return, so the service I paid for was not delivered. I have not yet been able to reach Traclo customer support about this issue. I request that Traclo refund the amount that was wrongly charged and return my money for this unsuccessful transaction as soon as possible.