On 19/01/2026, I noticed an unauthorized charge of €0.62 taken from my credit card by Tracelo, after my card appeared to have been connected by mistake. I did not authorize this charge, and I do not wish my card details to remain saved in the system. I ask that the €0.62 be refunded, that my card be immediately removed from Tracelo, that my account be closed, and that I receive written confirmation that no further charges will be made to my card. This situation is urgent because I am worried about my bank account, and I do not want to lose any more money. I have not yet received any response regarding this matter, and I kindly request that it be resolved as soon as possible.
I am writing to report a serious issue regarding my Tracelo account associated with the email address luigid***@icloud.com and an unauthorized charge on my bank account. On 19/01/2026 I noticed a charge of 0.62 € from Tracelo on my bank account, which I never authorised. Today I requested the cancellation of my Tracelo account and the deletion of my data, but when I tried to close the account the system asked me for a reason and then replied that my reason was “not valid”, effectively preventing me from cancelling the account. This situation makes me very worried about the security of my bank account, because a service that I am trying to leave has already taken money without my clear consent and is now blocking me from closing the account. I have already tried to contact you for this matter but I have not received a concrete solution. I therefore request the immediate and definitive cancellation of my Tracelo account linked to the email address indicated above, the complete deletion of all my personal data from your systems, a full refund of the 0.62 € incorrectly charged on 19/01/2026, and a written confirmation once the account has been closed and the refund processed. Until this situation is resolved, I also ask you to ensure that no further charges are made to my bank account.
On 01/09/2025, my credit card was charged 49.99₺ by Tracelo, even though I have no membership, subscription, or connection with this company. Today, another attempt of 949₺ was made under the transaction description “Tracelo com acces,” but it failed because I had already blocked my card for online ...
Tracelo has withdrawn money from my account without my authorization, and I want this resolved immediately. I never approved any transaction, subscription, or recurring payment, yet funds are being pulled from my balance without notice or consent. This is completely unacceptable and deeply concernin...
For the past five months, Tracelo has been charging ₺949 from my account without my knowledge. Since this was a card I rarely use, I only noticed when a payment delay occurred. I have never authorized these transactions, and I consider this an unauthorized withdrawal from my account. I have already...
I’m facing the exact same issue many others have reported with Tracelo. I only visited their website once—I didn’t sign up for anything, didn’t approve any payment, and didn’t even download or use their app. Despite that, the very next day, ₺988 was withdrawn from my bank account without my knowledg...
Between November 16, 2024 and April 16, 2025, a total of ₺5,694 was withdrawn from my Garanti Bank account through Tracelo.com without my knowledge or consent. Each withdrawal occurred on the 16th of the month. I never received any notification, invoice, confirmation email, or approval request rega...
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