I have an ongoing problem with an unwanted subscription payment linked to the service TRACELO-HELP.COM ASD, which is somehow connected to an app I installed to track a phone via Find My iPhone. Despite my attempts, I have not been able to cancel this subscription, and it has continued to charge my FNB credit card. The first unwanted charge appeared last week, and another charge went off today, for a total of 24 rands so far. I tried to cancel the subscription through Tracelo, but I am unable to complete the cancellation because I no longer remember the email address I used when I registered. For this reason, I also cannot manage or access the account properly. I have not canceled the card with FNB because changing the card would be a lot of work and would create difficulties for me. I am asking for this subscription with TRACELO-HELP.COM ASD to be permanently canceled and for all future payments from my FNB credit card to be stopped. I would like this issue to be resolved urgently so that no further deductions are made from my account.
Tracelo has been charging me for a subscription that I never authorized. I tried to cancel, but since I never actually subscribed, they have continued to charge me because my email is not linked to the account they’re billing. I requested a full refund, yet they’ve been charging me for five months o...
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
I installed the BetterMe app several months ago. Even though I never started a subscription, I later discovered that monthly charges were being taken from my account without my knowledge or consent. In my App Store account, there is no BetterMe subscription listed under “Subscriptions,” yet recurrin...
I’ve been using FaceApp Pro for about a year, but recently switched from an Android device to an iPhone. Since the transition, I checked my active subscriptions and noticed no FaceApp subscription is listed under my Apple ID. Yet, I keep getting charged every month. What’s more frustrating is that ...
I'm complaining about Tracelo taking my money without my consent. I want to cancel it because I can no longer keep money in my account due to Tracelo. I don’t even know how it became a monthly charge. Can you please help me cancel it now? I don’t want it—I don’t even have the app or any information ...
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