For the last two nights, I have noticed debit card charges on my Nedbank account from “TRACELOCOM Support FA / Tracelo”. Yesterday the amount was R146,25, and today it was R12,49. These charges appear to be linked to a subscription I once used to try to track my lost phone, but I no longer wish to use this service, and I want it to be cancelled immediately. I contacted Nedbank and was informed that they cannot cancel this subscription for me. As the customer, I find it unacceptable that my money is being taken every night for a service I no longer want and that my bank is unable to stop it on my behalf. I request the urgent and permanent cancellation of any and all subscriptions or services linked to my details under Tracelo / TRACELOCOM Support FA, and I ask that no further debits be made from my Nedbank account.
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
I have an ongoing problem with an unwanted subscription payment linked to the service TRACELO-HELP.COM ASD, which is somehow connected to an app I installed to track a phone via Find My iPhone. Despite my attempts, I have not been able to cancel this subscription, and it has continued to charge my F...
I recently discovered that an eDreams Prime subscription was charged to me without my authorization. On 15 October, 15 November and 15 December 2025, amounts of R195 were debited from my account via my FNB card for eDreams Prime, even though I did not knowingly subscribe to this service and did not ...
On 01/09/2025, my credit card was charged 49.99₺ by Tracelo, even though I have no membership, subscription, or connection with this company. Today, another attempt of 949₺ was made under the transaction description “Tracelo com acces,” but it failed because I had already blocked my card for online ...
Tracelo took money from my bank account, and I don’t know why. Please refund it immediately, as this is fraud. I am going to open a case of fraud against you. Twice you have tried to take money. Please cancel any subscription associated with this transaction.
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