Pocket eSIM 10 GB Package Depleted After Limited Use

I purchased a 30-day 10 GB data package through Akbank’s Pocket eSIM promotion for use in Ireland. I activated the package on August 15, and despite making only very limited use of the service, my entire data allowance was used up within three days.

During this period, I only used the line for a small amount of WhatsApp and some Instagram. I did not watch videos, perform heavy downloads, or engage in any other activities that would normally consume large amounts of data. The 10 GB package was fully activated and clearly displayed in the app, yet the fact that it was completely depleted in such a short period of time does not seem consistent with normal or reasonable usage.

I request that Akbank conduct a detailed investigation into the 10 GB data package provided under the Pocket eSIM promotion, review the usage records, and, if there was any incorrect processing or an error in how the data package was allocated or recorded, provide me with an explanation and take appropriate steps to resolve the inconvenience I experienced.