I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 2026, R292.50, on 8 July, R585, on 8 August, R585.20, and on 20 September, R292.50. In total, R2,632.90 has been taken from my account without my authorization. I contacted ABSA to dispute these debits, but the bank did not resolve the issue. I also reported the matter to Tracelo and requested that my account be closed on 11 October using the email address lebohangp***@yahoo.com, yet the debits continued after this request. I request a full refund of the total amount of R2,632.90 that was debited without my authorization. In addition, I want the Tracelo account linked to my ABSA debit card to be closed immediately. I also expect written confirmation stating when the full refund will be processed and confirming that the account has been closed so that no further debits can occur.
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
For the last two nights, I have noticed debit card charges on my Nedbank account from “TRACELOCOM Support FA / Tracelo”. Yesterday the amount was R146,25, and today it was R12,49. These charges appear to be linked to a subscription I once used to try to track my lost phone, but I no longer wish to u...
Between November 16, 2024 and April 16, 2025, a total of ₺5,694 was withdrawn from my Garanti Bank account through Tracelo.com without my knowledge or consent. Each withdrawal occurred on the 16th of the month. I never received any notification, invoice, confirmation email, or approval request rega...
On 01/09/2025, my credit card was charged 49.99₺ by Tracelo, even though I have no membership, subscription, or connection with this company. Today, another attempt of 949₺ was made under the transaction description “Tracelo com acces,” but it failed because I had already blocked my card for online ...
For the past five months, Tracelo has been charging ₺949 from my account without my knowledge. Since this was a card I rarely use, I only noticed when a payment delay occurred. I have never authorized these transactions, and I consider this an unauthorized withdrawal from my account. I have already...
Comments