Tracelo Subscription Cancellation Causes Extra Unauthorized Charges

Mete
March 29 6:47 PM112

When I signed up on the Tracelo website, I wanted to purchase the 24-hour basic package, which was displayed at a single price of €1.25. I completed the purchase; however, my card was charged three times in a row for €1.25. While I expected to be charged only once, the same amount was withdrawn three consecutive times.

After that, I attempted to cancel my subscription. When I clicked the cancel button, I was charged two more times for €1.25. In total, I was charged five times. I only consented to the first €1.25 charge and am filing a complaint regarding the remaining charges.

I request a refund for the four unauthorized charges and would like to emphasize that these additional charges should have been clearly disclosed during the transaction. This practice is misleading to consumers. I demand a refund of approximately $4 for the unauthorized charges. Otherwise, I will escalate this matter to legal authorities on the grounds of consumer deception.

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