I cancelled my Tracelo subscription on 1 March, but despite closing the service, the company has continued taking money from my account every day. They are deducting 10 rand daily from my debit account at African Bank without my consent after cancellation, which I find very unfair and unacceptable. I have not yet been able to contact Tracelo customer service or African Bank about these unauthorized deductions, but I am writing this complaint to have the issue resolved as soon as possible. I request a full refund of all the daily 10 rand amounts taken from 1 March until today and an immediate stop to any further charges to my African Bank debit account. I expect Tracelo to urgently investigate this situation, refund all amounts that were taken after I cancelled my subscription, and confirm that my subscription is completely closed so that no more deductions are made from my account.
I am a Tracelo subscription user in South Africa, and I have been charged without my consent. These unauthorized deductions started on 17 December, and I did not approve or authorize these payments in any way. I am currently trying to contact Trecelo customer service regarding this issue, and I have...
I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 20...
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not have and never opened any Tracelo subscription. The charges appear on my account on the 31st of every month in the amount of R146.25, and this has been happening since 1 January 2026....
I have noticed that Tracelo has been deducting money from my account every month, even though I never authorized recurring payments. How is this even possible? Am I working just to fund your app? It feels like once you get access to someone’s account, you keep taking money indefinitely! I demand th...
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