I am writing regarding unauthorized payments being taken from my Visa debit card by a company called Tracelo for a mobile tracker subscription. I had previously cancelled this subscription a few days before, but on 13 February I noticed that a further amount of 9.999 was still taken from my account. After seeing this charge, I contacted my bank and they advised me to contact you directly to cancel this and stop further payments. I want this mobile tracker subscription to be fully cancelled, no further amounts to be taken from my card, and the amount taken on 13 February to be refunded to me. I request that you confirm the cancellation of this subscription and the stopping of any future charges on my Visa debit card, and that you process a refund for the last unauthorized payment.
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
I recently discovered an unauthorized charge from Tracelo on my bank card, in the amount of €39. I had never used Tracelo’s services before and did not knowingly subscribe to anything. When I saw this transaction, I even had to search online to understand what Tracello is, because I have never used ...
I am writing to report an ongoing billing problem with Tracelo related to a “tracking a phone number” service that I already cancelled. I cancelled this subscription about two months ago, yet I continue to be charged on my credit card every month, and today I again received a new billing notificatio...
I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 20...
On 01/09/2025, my credit card was charged 49.99₺ by Tracelo, even though I have no membership, subscription, or connection with this company. Today, another attempt of 949₺ was made under the transaction description “Tracelo com acces,” but it failed because I had already blocked my card for online ...
Comments