4
Orhan is satisfied with the result
Resolved

TP-Link  AV600 And This Product's Customer Service Disgrace

Orhan
June 09, 2023 10:27 pm
25

I'm having trouble with the AV600 tester product, I connect to their customer service, they give a sketchy answer and a link to an app on the firewall. Then they share the link without telling us how to update the software from there. Then when I install that application, my computer starts to go crazy and I contact customer service and complain. It's asking for my information for the service record as if I didn't write anything. Every lira I give is haram, what kind of customer relations is this?  make sure you're treating your customers right, giving them easy-to-follow instructions, and keeping your software updates trustworthy and secure. We just wanna know what's going on, who's responsible, and get things fixed quickly.

June 12, 2023 4:59 pm (2 days after complaint)

Hello, Dear customer, your complaint process has been recorded, and our support team will contact you through the communication details displayed on the Şikayetvar page via our number 0850 724 44 88. Best regards, TP-Link Turkey

June 13, 2023 5:03 pm

Hello, Regarding the mentioned issue, we called you at different times but couldn't reach you. If you would like to contact us, you can call our call center at 0850 724 44 88 or email us at [email protected]. Best regards, TP-Link Turkey

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