I ordered a Dakhoon Bahrain perfume from Trendyol to my address in Rawdat Al Hubass, in the northern border area of KSA. During the order, I clearly specified that the product should be delivered to my address. Despite this, I received a message from Aramex stating that my order was at a pickup poin...
On November 17, 2025, my package with tracking number 2316094082, shipped from abroad via Aramex, was delivered to my address in Istanbul. When I opened the package, I discovered that the USB cable I had ordered was missing—the package was completely empty. The outer packaging had been opened during...
I am experiencing an issue with the delivery of my shipment sent through Aramex with tracking number 34783597306. Today, the tracking status showed the message “Additional information required from the customer for customs clearance.” I immediately checked my email, but I had not received any notifi...
More than 15 days ago, I purchased an item from the UK and paid for it by credit card. My package, with tracking number 35439857040, still has not been delivered. The tracking information shows that the parcel is at an Aramex office, but I have received no updates or delivery attempts so far. I am w...
I am experiencing an issue with the delivery of my Aramex shipment with tracking number 35439864655 due to an error stating “invalid or missing customer ID number.” I cannot find any information on where or how to provide the correct ID number. This problem has continued for three days, and even tho...
I am having a serious issue with the delivery of my Aramex shipment with tracking number 2305290175. First, I received a message stating that my package would be delivered that day, but no delivery was made. After that, the system showed a message saying I needed to wait until August 27. When I call...
I am experiencing a serious problem with the delivery of my package shipped through Aramex, with tracking number 2304830581, which I ordered from Amazon USA. I placed the order on August 1, and for nearly 10 days the shipment has been held at the Aramex Bağcılar branch in Istanbul with the status “a...
I’m facing the exact same problem described in the complaint above. I placed an order through Amazon and completed the identity verification process required on my Amazon account. However, since the shipment is being handled by Aramex, I received an email saying I need to verify my identity through ...
I ordered a product from Amazon and a few days later received an email titled “Verification Process for Your Shipment.” The email said I needed to verify my identity by entering my Turkish ID number. However, the link they provided doesn’t work at all — it’s a broken demo link that redirects to an A...
I placed an order on Amazon and completed the required identity verification on my Amazon account without any issues. However, since the shipment is being handled by Aramex, I received an additional email stating I needed to verify my ID again through their system. The email included a link to compl...
I placed an order through Amazon, which was shipped from the U.S. using Aramex. Although all my account details, including my ID information, were correctly entered on Amazon, I keep receiving an “Invalid ID number” error. Aramex sent me an email requesting ID verification, which I completed and sub...
I entrusted Quickshipper with my package (tracking number 4Q5012**4102), expecting it to go to Saudi Arabia. Instead, they mislabeled it for the United Arab Emirates! When I called to fix their mistake, they blamed Aramex, saying they handled the shipment. So, I tracked down the new number (34245034...
I ordered a package from Amazon USA (tracking number 2287939566), and despite having paid all taxes in full, Aramex has stalled it at customs with no explanation! Their system says they are "waiting for documents," yet they haven't contacted me or provided any updates. I’ve tried reaching out, but ...
My package with tracking number 2287361532 from Aramex was originally scheduled for delivery tomorrow but unexpectedly went out for delivery today. I received a message stating that the package cannot be redirected, such as to a neighbor, without prior authorization. To resolve this, I tried submit...
I want to share my frustrating experience with Aramex. If you need to send urgent documents to Europe, save yourself the trouble and opt for PTT or another reliable service like DHL. Despite being promised a maximum delivery time of three days, my document—required for a visa appointment—took a shoc...
I sent important documents to Palestine via Aramex, and their system shows the delivery as completed. However, the recipient has confirmed they did not receive the package. When I contacted Aramex, they provided a signature as proof of delivery, but the name of the person who signed is unclear and u...
I’m experiencing issues with Aramex concerning two of my orders (tracking numbers: 2286504360 and 2286472834). Both shipments require “extra information,” yet I’ve received no calls or updates despite repeatedly contacting their support team. My other orders, which are customs-paid and within the li...
I have yet to receive my order, which is surprising because I’ve never had any issues with Buffalo before. However, this time, you used Aramex for delivery, and despite paying them, my goods still haven’t been delivered. Can you please resolve this issue? I bought these goods from you, not from Aram...
I am frustrated with Aramex's handling of my package. My shipment has been sitting in Aramex’s London branch since October 4, 2024, with no progress despite my constant follow-up. The sending company has confirmed that the package is in Aramex's possession, yet Aramex claims they don’t have it and r...
I recently sent a package from Ireland to Kahramanmaraş and received an email from Aramex asking me to verify my shipment details. However, no matter how many times I try, the website doesn’t accept my information. I’ve tried entering it in both Turkish and English characters without success. I’ve e...
I ordered items from Amazon US, paid the necessary import fees, and yet, the company is inexplicably holding my products. They claim they need additional information, but when I email, I receive no response, and my calls go unanswered. What do you need from me? If there’s a real issue, at least be u...
I recently made two separate purchases on Amazon.com, and both were handed over to Aramex for delivery. When I checked the Airbills, I found discrepancies: the Airbill from 24.09.2024 showed a shipping cost of 16.95 USD, and the one from 25.09.2024 showed 17.95 USD. Yet somehow, the two separate shi...
I ordered a product from abroad through Amazon, and everything was fine up to that point. The shipment was made by a courier company called Aramex (emphasis on 'was made'). As seen in the images, my package was received on August 12th, arrived in Istanbul on August 21st, and was supposedly sent out ...
I had a very bad user experience with Aramex and continue to have it. I placed an order with Urban Outfitters two weeks ago, and they said they would ship the cargo via Aramex. Aramex sent me a form link where I could enter my ID information. I was certain that my identification information was corr...