Our Tplink Tapo security camera isn’t working as it should. Even after setting it to monitor a specific area, it keeps turning to face the wall and ends up looking at the walls instead of the designated area. We've updated the software and reset and reinstalled it multiple times as advised by custom...
I own a TP-Link Mercusys MR80X router and have a 500 Mbps internet service. However, the router does not provide more than 310 Mbps on wireless connections under any circumstances. When I contacted customer support, they were not solution-oriented and only blamed me, insisting the problem was on my ...
I have been using the same internet service and TP-Link modem (EX20v AX1800) for exactly 2 years, and the experience has been frustrating. Within the first year, the modem crashed as a Wi-Fi device, which I temporarily fixed by using an access point. However, the issues continue with frequent interr...
"I was contacted again by TP-Link by phone. I was kindly and sincerely informed that a direct replacement could not be made because they did not have the device in stock. It was conveyed that a refund could only be made based on the invoice amount. Frankly, they managed the entire process so quickly, professionally, and well that even though the direct replacement solution I wanted was not possible, they restored my trust in the brand. I am sending the device back with regret. However, I thank them again for their professional approach."
My Tapo RV30 Plus robot vacuum started malfunctioning by overlapping the maps and failing to return to its charging dock. I sent the device to the dea...
I am using TP-Link Wi-Fi at home, and I haven’t had internet for 5 days now. I’ve been trying to reach customer service for days, but no one is answering the phones. It's quite frustrating to be without service for such a long time. I don't understand how a large company like yours can be so unrespo...
TP-Link has become a low-profile company in Turkey. Getting support for products takes too much time, and the quality of products has decreased. I have paid for a one-year cloud plan, but it is not saving the videos to the cloud. The call center is not able to help; they are technically weak. They h...
With the expectation of getting it fixed, I sent my faulty TP-Link Tapo C320WS IP camera to the TP-Link service center on 19.01.2024. I received a text message from TP-Link stating that they would provide a replacement for the issue that was identified. Unfortunately, the service team determined tha...
I purchased a TP-Link TL-WPA4220KIT AV600 300 Mbps 2.4 GHz Powerline Kit 2-Pack from Amazon on July 24, 2021. I had no idea what was in store for me. After a while, I noticed significant slowdowns and frequent device disconnections. I tried several times to contact TP-Link Customer Service, only to ...
I'm having trouble with the AV600 tester product, I connect to their customer service, they give a sketchy answer and a link to an app on the firewall...
The TP-Link Archer VR300 modem, which we bought brand new to renew the modem of our 10-year-old modem, has been constantly disconnecting since the day we bought it, the DSL light goes out, it comes back after a while, we try it many times, it works fine on the old modem, TP-Link Archer VR300 modem i...
I'm writing to tell you how upset I am with the TP-Link 450m Wireless N Router Modem. The inability to reconnect to the internet after resetting the modem was a major hassle. For 25 Turkish Lira ($7.70) a month, I want to have access to dependable customer service and technical support for my modem ...
"The TP-Link team, who said that the service officials had mixed up my modem with another modem, resolved my issue by sending a new device. Thank you."
