I ordered a product from Amazon and a few days later received an email titled “Verification Process for Your Shipment.” The email said I needed to verify my identity by entering my Turkish ID number. However, the link they provided doesn’t work at all — it’s a broken demo link that redirects to an Aramex page that doesn’t load.
For over a week now, my shipment has been in limbo, listed as “on hold” due to the lack of ID verification. I tried everything—different browsers, devices, even searching for an alternative method—but nothing works. There is no valid way to submit my identity, and what’s worse, there is no customer service number or any working contact information for Aramex that I can find.
I trusted Amazon to handle this smoothly, but instead I’m stuck without my order because of a faulty verification system and zero support. This is absolutely unacceptable. Both Amazon and Aramex need to urgently provide a working verification link or allow me to confirm my identity another way. I paid for my order and now I’m stuck waiting because of a technical issue that no one is addressing. Please resolve this immediately so I can receive my shipment.
I placed an order on Amazon and completed the required identity verification on my Amazon account without any issues. However, since the shipment is being handled by Aramex, I received an additional email stating I needed to verify my ID again through their system. The email included a link to compl...
I’m facing the exact same problem described in the complaint above. I placed an order through Amazon and completed the identity verification process required on my Amazon account. However, since the shipment is being handled by Aramex, I received an email saying I need to verify my identity through ...
I placed an order through Amazon, which was shipped from the U.S. using Aramex. Although all my account details, including my ID information, were correctly entered on Amazon, I keep receiving an “Invalid ID number” error. Aramex sent me an email requesting ID verification, which I completed and sub...
When I tried to track my shipment through Aramex after ordering something from Amazon US, I was surprised to see an error message that said, "Invalid/Missing Customer ID, the customer must enter the correct Customer ID for KYC verification." The last update was the same error message, and the packag...
I recently sent a package from Ireland to Kahramanmaraş and received an email from Aramex asking me to verify my shipment details. However, no matter how many times I try, the website doesn’t accept my information. I’ve tried entering it in both Turkish and English characters without success. I’ve e...
Comments