I made a reservation through Agoda for PP Princess Resort Hotel, but I mistakenly selected the date as December 16 instead of my intended travel dates of December 30 to February 2. The reservation was confirmed, and the payment was charged immediately. Just a few minutes after completing the booking, I realized my mistake and tried to change the dates and update the reservation for 3 people.
Even though I noticed the error almost immediately, the system did not allow me to change the dates or cancel the reservation with a refund. I then contacted Agoda customer support, explained that this was an instant and obvious date selection mistake, and requested either a date change or a refund. However, no refund or date change was offered, and the reservation was left unchanged.
My reservation number is 1678904159, and the email address registered with Agoda is mehmetalan_*@hotmail.com**. Since this was a clear booking error that I noticed within minutes, I find it extremely unfair that no flexibility or solution was provided. I kindly request a full refund for this reservation, as I could not use the stay on December 16, and my actual travel dates are December 30 to February 2 for 3 people. I ask Agoda to review this case and resolve it in my favor in the interest of customer satisfaction.
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
I booked a hotel on Agoda.com but accidentally selected the wrong dates. I canceled the reservation as soon as I noticed the mistake, thinking I could either get a refund or change the dates. But when I contacted customer support, they told me neither was possible—no refund and no date change allowe...
I booked a hotel through Agoda but encountered a frustrating issue when trying to change my reservation date. Due to misinformation from the hotel staff, I accidentally selected the wrong check-in date. Now, I am unable to modify the booking, and neither the hotel nor Agoda is willing to assist me. ...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
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