I bought a phone from Vatan online, and they sent it to me from their branch in Konya. The device not only doesn't show the IMEI after only five months of use, but it also has a lot of software problems. I took it to Vatan's warranty service because I was angry, and the process seemed to be moving forward. After some time, I got a call from the warranty service. They said they found unauthorized software on the device and needed ₺5400 to fix it. I was so upset about this; my money was wasted, and the phone can't be used anymore. Vatan Computer has been terrible at handling this situation, and their ridiculously high repair costs for a problem with the way they made the computer are not acceptable. I feel ripped off and cheated by the quality of their service and product.
I bought the Xiaomi 14T Pro 12+512 GB smartphone from the Vatan Computer Çorlu store on 23/10/2024. After a carrier change on 23/04/2025, I could not receive a service signal when I inserted the new SIM card into the phone. That same day, I visited the Vatan Computer Çorlu store and was told I neede...
I bought the Xiaomi Mi Robot Vacuum Mop Pro in white from Vatan Bilgisayar about a year and a half ago. I had problems with mapping, so I sent it to the service. The service said that we used our vacuum in a bad area, blamed us for making a mistake, and asked for ₺5000. I filed a complaint with the ...
On March 10, 2024, I purchased a new Xiaomi Redmi 13C with 256GB of storage from Vatan store. Fifteen days ago, the phone turned off by itself, and I sent it for warranty service. However, the warranty service did not repair the phone. They claimed that the motherboard was bent and suggested it migh...
On October 31, 2023, I submitted a request to have my phone's warranty serviced. They asked for 3000 TL to cover the cost of repairs, but I refused and asked for my phone back instead. They wanted to charge me shipping fees in addition to an additional service fee of 600 TL for an unopened phone tha...
The fan on my Xiaomi Mi Robot Vacuum-Mop Essential White robot stopped working all of a sudden. The device isn't even two years old yet, so it's still under warranty. It was bought at vatanbilgisayar.com. I took the device to the Ouno service center, but they said it was my fault and asked for a rid...
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