On August 17, 2025, I purchased a Samsung Galaxy Z Flip 7 from the Media Markt store. On December 11, 2025, the phone first developed a separation in the folding area. Shortly after, a spreading effect similar to ink leakage appeared from that section, and within a short time, the screen turned completely black and became unusable.
After the malfunction occurred, I took the phone to Media Markt on December 12, 2025, and it was sent to the authorized service center under warranty. However, in the service response, it was stated that the screen failure was outside the warranty due to an alleged impact on the outer casing, and I was asked to pay $495 for a screen replacement.
The real issue I experienced is the spontaneous separation at the folding area, followed by screen distortion that spread and rendered the entire display unusable. I do not accept that a product like this should fail in such a short time and in this manner. Under the process tracked with product record form number T048-36886-R-CD, I request that my screen failure be evaluated within the scope of the warranty, that the $495 screen replacement fee be canceled, and that a free screen replacement be provided. If this is not possible, I request a product replacement or a full refund. I expect both Samsung and Media Markt to resolve this issue quickly and permanently.
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
I purchased a Samsung Galaxy Z Flip 5 from Media Markt approximately 9 months ago. The strip on the edge of the screen at the folding point has started to peel off, and I have not dropped or damaged the phone in any way. I bought it specifically because of the 200,000 fold warranty, but this has tur...
I purchased my Samsung Galaxy Z Fold 7 approximately three months ago through Trendyol’s online store, and I have used the device carefully from day one, always with a protective case. Two days ago, after installing a software update, lines suddenly appeared on the inner screen, and the display beca...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
I purchased a Samsung Z Flip 3, and within a few months, visible marks began to form along the fold lines. Eventually, the screen stopped working entirely. When I took it to the service center, they claimed it was due to user error and offered a discounted replacement instead of a proper repair – wh...
Comments