Toluna Complaint Regarding Undelivered Rewards

I am writing to raise a complaint regarding three undelivered rewards that I redeemed from Toluna on August 18, September 4, and September 14, 2026, with values of USD 15, USD 15, and SAR 50 Lulu gift card. For these three redemptions I spent 50,000, 50,000 and 40,050 points respectively, for a total of 140,050 points. Although more than 60 days have passed since these redemptions, I have still not received any of these rewards at my registered email address. I contacted the Virtual Reward Center at [email protected] and was informed that, according to their records and confirmation email, a reward email was sent to me on September 16, 2026. However, I am certain that I have not received this reward email, and I have thoroughly checked my inbox as well as my spam and junk folders, as advised, but the email is not there. As evidence, I am also attaching the email correspondence received from the Reward Center. I kindly request that Toluna either resend the reward emails for all three pending rewards to my registered email address or refund all the points used for these three redemptions (a total of 140,050 points) to my account. I expect this issue to be resolved as soon as possible so that I do not lose the rewards or the points I have earned through your platform.