My Toluna points disappeared after logout, what do I do to recover them?

If your Toluna points disappeared after logging out, first log back in and check your Rewards & Points history. Sometimes points take time to reappear if they were recently credited or still processing.

However, Toluna only keeps your points with an active account, so if your account was suspended or closed due to a suspected rules violation, unusual activity, or quality checks, those points can be forfeited under their Terms of Service.

To try to recover them, contact Toluna Support directly through their official contact form with your username, screenshots of your balance, and detailed history of earned points so they can investigate.

If Toluna confirms a suspension for policy issues, points are often non-recoverable once the decision is final, so keep records of surveys completed in case support re-evaluates your case.

If you’re struggling with a similar issue, you’re not alone. Share your concerns or file a complaint on Xolvie to connect with others and find support.