Toluna Taking Long Time To Give Me My Rewards

I have been experiencing a serious and ongoing problem with three Toluna rewards payouts that have still not been processed. On 11 September, 08 October and again on 14 October, I redeemed my points for Pick n Pay eGift Cards worth R300 each (16,100 points per voucher) via the Toluna website and mobile app in South Africa. All three redemptions are still showing as “Processing” in my rewards history, and no voucher codes have been delivered to me for weeks. During this period, I have only received automated emails from Toluna saying “Congratulations, your reward is on its way”, but there has been no real follow‑up, no resolution and no actual eGift Cards provided. I contacted Toluna support about this issue approximately 3–4 days ago, yet I have not received a clear or helpful human response. Given the length of time that has passed, I find this delay and the lack of proper communication unacceptable. I kindly request that Toluna urgently processes and sends all three of my pending Pick n Pay eGift Card rewards without any loss of my points or rewards value, and that I receive a clear explanation for the delay and confirmation that this issue has been fully resolved.