Toluna App Deducts 18,000 Points Without Delivering Promised Amazon Gift Card
Approximately 3 days ago, I attempted to redeem 18,000 points accumulated in the Toluna application for an Amazon gift card. The moment I clicked on the card, my points were deducted from my system balance; however, no Amazon gift card was credited to my account, nor was any information regarding a gift code provided. At present, neither my points are visible nor is the requested gift card anywhere to be found.
This is my first time using Toluna, and this issue has severely undermined my trust. My Toluna account is registered under the name Azize G****. I request that you clarify what happened to my points, what occurred during this transaction, and why my Amazon gift card was not issued.
My demand is that either my 18,000 points be fully restored to my account or the corresponding Amazon gift card be immediately issued and delivered to me.
