Toluna Gift Cards Not Received After Redeeming Points

I have been using Toluna for a long time and recently experienced a serious issue with two rewards that I redeemed but never received. On 02/10/2026 I redeemed a Pick n Pay e-gift card for R100 and on 25/10/2026 I redeemed a Woolworths e-gift card for R50. In both cases the redemptions went through, my points were deducted from my Toluna account and the rewards appeared in my rewards history as “processing”. However, I never received any e-gift card codes, neither by email nor anywhere in my account. In addition, one of the rewards has now disappeared completely from my rewards history even though the points were taken. My Toluna account email is tshepisomaleaka**@gmail.com. I contacted Toluna support about this issue on Sunday 30/10/2026 and again on 06/11/2026. I was informed that rewards can take up to 7 days to be delivered, but it has now been around 5 weeks since the first redemption and I still have not received either of these gift cards or any proper explanation, while my points remain deducted. I request that Toluna either immediately send me the valid e-gift card codes for the Pick n Pay R100 and Woolworths R50 rewards, or fully restore the corresponding points to my account, and provide a clear explanation of what went wrong so that this does not happen again.