Toluna Survey Panel Member Left Unpaid as Issued Gift Voucher Shows Zero Balance

In June, I requested a 250 TRY A101 digital gift voucher through Toluna. The digital gift card code and PIN were delivered to me; however, ever since day one, whenever I check it on the A101 system, the balance shows as 0 TRY—meaning the card is completely empty. Although the voucher is stated to be valid for 90 days and explicitly displays an expiration date in 2027, I am completely unable to use it despite being within the validity period.

I have attempted to reach the Toluna support team regarding this issue multiple times and sent emails, but I have received no response whatsoever. I am experiencing significant inconvenience due to both being unable to use my earned reward and being left without any communication.

I demand that Toluna immediately activate the 250 TRY balance on my A101 digital gift voucher or issue a new, usable code of the same value, along with providing me with a clear, written explanation regarding the hardship caused.

Phone: 0535*****69

Email: k*******************@hotmail.com